dispute management

As a poor-listener this is something I need learn.

When I disagree with someone in future, I plan to:

1. Listen carefully – “I hear you.”

2. Acknowledge – “I appreciate / recognize how you feel.”

3. Offer proof – “I know how you feel. I felt the same way when…”

4. Share your discovery – “What I found that worked for me was…”

Disagree — without undermining.

No one cares how much you know until they know how much you care.

Thanks to Garth Rowan for explaining this to me. He calls it the Feel, Felt, Found formula.